Refund policy

Return and Refund Policy

Last Updated: September 19, 2026

Welcome to AuraTees (auratees.in). Because all our products are custom-printed on demand specifically for you upon order placement, we maintain a strict policy regarding returns, exchanges, and refunds.

1. Print-on-Demand Policy (No Size/Preference Exchanges)

Every product on AuraTees is custom-made after an order is placed. As a result:

  • We do not accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.

  • Please consult our detailed Size Guide on each product page before completing your purchase.

2. Damaged, Defective, or Incorrect Items

We take immense pride in the quality of our apparel and accessories. If your item arrives defective, physically damaged, or if you received the wrong item, we will happily provide a free replacement or refund.

Claim Requirements:

  • 5-Day Window: You must report the issue to us within 5 calendar days of delivery. Requests made after 5 days will not be eligible for replacement or refund.

  • Proof Required: You must provide clear photos and an unboxing video clearly showing the defect, damage, or incorrect product along with the shipping label.

3. How to Initiate a Claim

To report a damaged or defective item:

  1. Contact our support team via email at support@auratees.in or message us on WhatsApp.

  2. Include your Order ID, a short description of the issue, and attach the required unboxing photos/video.

  3. Our team will review your claim within 24–48 hours and notify you of the approval or rejection of your replacement/refund.

4. Refunds & Replacements

  • Replacements: Upon approval, a new replacement item will be printed and shipped to you at zero additional cost.

  • Refunds: If a replacement cannot be provided (e.g., item out of stock), a full refund will be processed to your original payment method within 5–7 business days.

5. Non-Delivery or Wrong Address

  • It is the customer's responsibility to provide a complete and accurate delivery address and contact number at checkout.

  • We are not responsible for lost or non-delivered packages resulting from incorrect shipping information provided by the customer.

6. Jurisdiction

This policy is governed by and construed in accordance with the laws of India. Any legal disputes or claims shall be subject to the exclusive jurisdiction of the courts located in Ernakulam, Kerala, India.

7. Contact Us

For any questions regarding our Return & Refund Policy, please reach out to us:

  • Brand: AuraTees (auratees.in)

  • Email: support@auratees.in

  • Location: Ernakulam, Kerala, India